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Refund Policy

At Social Guy VJ, our priority is customer satisfaction. We stand behind the quality of our social media marketing services, confident that they will meet your expectations. However, we understand that sometimes things may not go as planned. In such instances, we are committed to making it right.

Conditions for a Refund:

  1. Eligibility Window: Refund requests must be made within 15 days of the original purchase date. Beyond this period, we will not be able to offer a refund or exchange.
  2. Service Dissatisfaction: If you are not satisfied with the quality of the service provided, kindly reach out to us detailing the issues encountered. This will initiate the refund process.
  3. Non-Start of Service: In cases where the service has not commenced within a reasonable time frame from the purchase date due to our oversight, a full refund will be provided.

Process for Requesting a Refund:

To apply for a refund, please send an email to our customer support at [support@socialguyvj.com]. Include your order number, the date of purchase, and the reason for requesting a refund. Our support team will review your request and respond within 48 business hours with the next steps.

Refund Processing:

Once your refund request is approved, the refund amount will be processed back to your original method of payment within 7-10 business days. You will be notified via email once the transaction has been completed.

Please Note: Social Guy VJ reserves the right to make a final decision on all refund requests. We may also suggest alternative resolutions such as partial refunds or service extensions depending on the situation. If you make changes to your subscription plan before the renewal, your eligibility for a refund may be affected.  Feel free to adjust your subscription using this link before renewal: https://billing.stripe.com/p/login/6oE5mqbr93gAapW000

Thank you for choosing Social Guy VJ for your social media marketing needs. Our goal is to ensure your complete satisfaction, and we are here to support you every step of the way.