Refund & Cancellation Policy

At SocialGuyVJ, we stand behind the quality of our social media management work. If something does not go as planned, we want to make it right. This policy explains when a refund is available, what is not refundable, and how to cancel your subscription.

1. Refund eligibility

1. 7-day window. Refund requests must be made within 7 days of your original purchase date. After this period we are unable to offer a refund or exchange.
2. Service dissatisfaction. If you are not satisfied with the quality of our work, contact us within the 7-day window and tell us what went wrong. We will review the issues and, where appropriate, start the refund process.
3. Service not started. If your service has not started within a reasonable time after purchase because of an oversight on our side, you will receive a full refund.

2. Approved posts are not refundable

Every post we create is sent to you for review in your client dashboard. Once you approve a post, we treat that work as delivered. The amount covering approved posts is not refunded, even if the request is made within the 7-day window.

If you want changes to a post, request them before approving it. Revisions are included on the Standard and Premium plans.

3. Cancelling your subscription

Our plans renew monthly. Please cancel before your new billing cycle begins. Once a new billing cycle has started, that cycle's payment is not refunded.

This is because social media management is planned in advance. When a billing cycle starts, we commit our team and resources to your content calendar straight away so that everything is produced and delivered without delays. Cancelling is the client's responsibility, and it is quick to do:

• Cancel or change your plan yourself through the secure billing portal, or
• Contact your account manager or email [email protected] and ask us to cancel for you.

Cancelling stops future renewals. You keep access to the service until the end of the period you have already paid for. Changing your plan before renewal may affect your eligibility for a refund.

4. How to request a refund

Email [email protected] within the 7-day window with:

• Your order number or the email address used at checkout
• The date of purchase
• The reason for your request

Our team will review your request and reply within 2 business days with the next steps.

5. How refunds are processed

When a refund is approved, it is returned to your original payment method within 7 to 10 business days. We will email you once it has been issued. Your bank may take additional time to show it.

6. Our final decision and alternatives

SocialGuyVJ reserves the right to make the final decision on refund requests. Depending on the situation, we may offer an alternative such as a partial refund or a service extension.

Questions?

If anything here is unclear, contact us before you subscribe. We are happy to explain it. Thank you for choosing SocialGuyVJ.